Privacy Policy

You directly provide our company with most of the data we collect. We collect data and process data when you:  
Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies. When you make a travel related enquiry over the phone or online. Brightsun may also receive your data indirectly from the following sources: Through third party software such as affiliate websites or databases. 

How will we use your data?  

Brightsun collects your data so that we can:  

Process your order and manage your account. Email you with special offers on other products and services we think you might like. Inform you of any disruption to your travel arrangements. We do not share any data with any partner companies. The data is only access after consent by Brightsun Travel UK Brands: Traveasy.com | BTpilgrim.com | BTRes.com| Brightsun.co.in | Traveasy.co.in | Brightsun.co.uk | BTpremier.com 
When Brightsun processes your order, we may send your data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

Brightsun securely stores your data at a data processing centre and keeps your data for 7 years. Once this period has expired, we will delete your data by encrypting it.  

Marketing 

Brightsun would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies: Traveasy.com | BTpilgrim.com | BTRes.com| Brightsun.co.in | Traveasy.co.in | Brightsun.co.uk | BTpremier.com 
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of Brightsun Group. If you no longer wish to be contacted for marketing purposes, please email marketing@brightsun.co.uk

What are your data protection rights? 

Brightsun would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

• The right to access: You have the right to request Brightsun for copies of your personal data. We may charge you a small fee for this service. 
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to provide information you believe is incomplete.  
• The right to erasure: You have the right to request that our company erase your personal data, under certain conditions.  
• The right to restrict processing: You have the right to request that Brightsun restrict the processing of your personal data, under certain conditions.  
• The right to data portability: You have the right to request that Brightsun transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email. 

What are cookies? 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 
For further information, visit allaboutcookies.org 
How do we use cookies? 
Brightsun uses cookies in a range of ways to improve your experience on our website, including:  

• Keeping you signed in  
• Understanding how you use our website 

What types of cookies do we use?  

There are several different types of cookies, however, our website uses:  

• Functionality: We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.  
• Advertising: Brightsun uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites  

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy 

Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23rd April 2024.

How to contact us

If you have any questions about our privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 
http://www.btpremier.com/contactus

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that Brightsun has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office. https://ico.org.uk/global/privacy-notice/make-a-complaint/